Vicklylacewigs.com is very expert on making the human hair wigs.And we only hope that we do long business .So we need more and more loyal customers.
Because the wigs are been made by hands, in fact ,it is only wigs, during using the wig in lief,you may be meet some a little shedding or tangling probelm, if not too much,that is normal thing .So we hope all customers can understanding the thing .But ,once meet the
servious shedding or tanging ,we must do our best for solve the probelm and give you the
satisfaction answer.For example , we did help one of customers to solve the problem .
1,i am very understanding your mood now ,every one do not like to meet the bad thing ,and you are hard to earn the money ,especially budget for the wigs.
2,As company rule (Return Policy) ,we can do repair it for free ,but need you to ship it back ,
3,if you can not ship it back for repair now ,we have one way to help u solve the tangling .pls see the document by attached .That original email we got from the customer.
4 ,If you can do wash the wig in gallon jugs of spring water or distilled water ,we can do refund part to let us end the thing , you keep for it .Frankly speaking,other customers met the problem,we asked them to ship back for repair .
5,As we knew that our so many customers have at least 2 wigs in hand , just in case .if one met problem, so they can use other one instead .so i have one suggestion ,if you can think about the other new one ,i do discount $50 for u .when you get the new one , you can ship the old one back for repair for free .as long as factory repair it , the one will become new one ,still help u can use it more longer time.
Last , we sincerely help u to solve the problem ,and i hope that we can do next more and more business,we need the customers like you ,dear friend .